General Information

Area: IT

Location: Spain

City: Madrid

Contract Type: Permanent

Work Schedule: Full-time

Date published: 21-Jan-2020

Ref #: 251

Description and Requirements

Why IAG Tech?

Our vision of Technology Excellence - to be industry leaders in the use of technology – means there has never been a more exciting time to be part of IAG Tech.

By joining IAG Tech, you will play an important role in providing IT services to our many operating companies, enabling them to work in the most efficient and effective manner. You will be empowered to challenge the norm, helping to transform the customer journey.

IAG Global Business Services (GBS) is part of International Airlines Group, one of the world’s largest airline groups, with 573 aircraft flying to 268 destinations and carrying around 113 million passengers each year.

IAG GBS provides a plug and play platform of scalable, best in class procurement, finance and IT business services to IAG’s operating companies, which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling. 

The company is headquartered in Krakow, and has operations in London, Madrid, Dublin and Chennai.


In addition, you will make an impact in this role by… 

  • Working on a large programme focused on redesigning system interfaces, procedures and usability. This programme will also include the implementation of new systems and the upgrade of existing systems.

  • Bridging the gap between stakeholders, technical teams and third party suppliers

  • Capturing requirements formally, facilitating the selection and design of effective solutions that meet business needs. 

  • Gathering information and thoroughly analysing business problems, using structured methods and identifying opportunities for change and improvement

  • Mapping business processes with solutions expressed as a gap analysis between ‘as-is’ and ‘to-be’.

  • Communicating and negotiating with technical and non-technical teams to ensure solutions are the right balance of usable whilst fitting in with the overall IT architecture

  • Communicating and highlighting issues to relevant stakeholders as they arise

  • Working as part of the project/portfolio delivery team and being accountable for managing requirement throughout the project life cycle 

To achieve in this role, you are likely to…  


  • Come from a Business Analyst background with expert skills in; Requirements Gathering, Process Mapping and Modelling and Solution Definition 

  • Have an analytical mindset and be focused on delivering quality solutions that meet business needs   

  • Have worked on system improvement and implementation projects with experience across all stages of the project delivery lifecycle

  • Have SAP and/or AMOS experience in the MRO industry 

  • Have a good understanding of MRO or CAMO IT projects (Engineering, Planning, Aircraft Configuration, Maintenance Program Management, Line Maintenance, Heavy Maintenance, Logistic, Components, Engines, etc.) This is desirable but not essential 

  • Develop and maintain strong relationships with technical and non-technical stakeholder at all levels

  • Be able to manage complex projects in a flexible and highly dynamic environment

  • Have ideally worked in both Waterfall and Agile delivery environments

  • Be fluent in both Spanish and English language 

What we offer is the chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. 

IAG GBS offers the opportunity to work in a multicultural environment with great offices in many locations.

We aim to provide all our people with a work life balance, and you will enjoy many benefits offered by a global organisation, including health insurance, pension and performance bonuses. 

An employment contract with IAG GBS

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.