General Information

Location: Spain

City: Madrid

Contract Type: Permanent

Date published: 20-May-2022

Ref #: 842

Description and Requirements

Business Analyst



Why IAG Tech?



Our vision of Technology Excellence - to be industry leaders in the use of technology – means there has never been a more exciting time to be part of IAG Tech.


By joining IAG Tech, you will play an important role in providing IT services to our many operating companies, enabling them to work in the most efficient and effective manner. You will be empowered to challenge the norm, helping to transform the customer journey.


IAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with  around 550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.


We provide world-class procurement, finance and IT services to IAG’s operating companies which include Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL and Vueling.


Our vision is to create and deliver innovative solutions to drive sustainable transformation across the Group. The company is headquartered in Krakow, and has operations in London, Madrid, Dublin and Chennai.





You will make an impact in this role by:



●     Capture and document the business requirements in a structure and format that enables IAG Tech (incl. 3rd party solution providers) to deliver the solution(s) that will meet the business needs.


●     Support IAG Tech (incl. 3rd party solution providers) with designing the solution(s).


●     Support the creation of test cases (technical and business).


●     Consider both business needs and the IAG Tech Enterprise Architecture Strategy (including defined standards) when supporting IAG Tech with solution design.


●     Manage the review and sign-off/approval of documented requirements, covering the following as a minimum input – business/customer, quality – defined business analysis/document standards, output – IAG Tech/solution provider.


●     Deliver on a number of projects, the breadth and complexity of which will vary depending on experience.


●     Be the bridge between the business and IAG Tech (incl. 3rd party solution providers) by understanding and capturing the business needs in a way that enables IT team to develop, test and deploy solution(s) that deliver the target business benefits.



 To achieve in this role you are likely to:



●     Be educated to degree level or equivalent experience.


    Have recognised Business Analysis qualifications (e.g. BCS Certification in Business Analysis).


    Be fluent in written and spoken English and Spanish.


    To have experience working with the following is highly desirable: Agile and waterfall management tools, Jira / Confluence, Office tools.


    Be the bridge between the business and IAG Tech (incl. 3rd party solution providers) by understanding and capturing the business needs in a way that enables IT team to develop, test and deploy solution(s) that deliver the target business benefits.


    Manage PSS applications management/Functional control.


    Deliver functional analysis to developments and enhancements, improving the system keeping stability.


    Provide support offering solutions to incident resolution.


    Q & A testing developments and production fixes.


    System access management: (Siginis Resiber Amadeus Offices PIDs…).


    Be educated to degree level or equivalent experience.


    Have recognised Business Analysis qualifications (e.g. BCS Certification in Business Analysis).


    Be fluent in written and spoken English and Spanish.


    To have experience working with the following is highly desirable: Agile and waterfall management tools, Jira / Confluence, Office tools.



What we offer:



●     The chance to be the change leader in a very dynamic industry for a company with over 60 thousand employees. 



●     The multicultural environment with an amazing office where you can work to your full potential. Of course, we take care of our employees by providing them with work-life balance, health insurance, private medical care and benefits platform. 


●     We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.