General Information

Area: Finance Operations

Location: Poland

City: Krakow

Contract Type: Permanent

Work Schedule: Full-time

Date published: 01-Oct-2019

Ref #: 33

Description and Requirements

Cargo Revenue Accounting Team Leader

Location: Cracow

Why IAG GBS?

  • We are a part of International Airlines Group, one of the world’s leading airline groups flying to over 270 destinations and carrying more than 100 million passengers each year
  • We provide a plug and play platform of scalable, best in class procurement, finance and IT business services to Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling
  • We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive

In addition, you will make an impact in this role by…

• Performing quality control against SLAs  
• Leading and developing the delivery team in line with company priorities and scope of services assigned 
• Overseeing and monitoring risk and actions related to end-to-end CRA process in the monthly and quarterly cycle 
• Supporting Offshore Team in running and controlling transactional processes 
• Developing onshore function towards excellence in ICFR and operational control 
• Regular reporting on service delivery and handling escalations  
• Managing the Cargo Revenue Accounting system (RAPID), inward and outward interfaces (from business perspective) and end-to-end CRA freight and mail processes (including reference data setup/maintenance, billing & invoicing, revenue recognition, interline  and reporting) on behalf of IAG Cargo for all Group Carriers ( Iberia, Aer Lingus, Vueling and Level) 
• Reconciling against source (various cargo and mail systems) and target systems (i.e. IATA settlements, SAP, various operational or Management Information Systems)  
• Managing month-end close in RAPID and prepare daily, weekly and monthly reports 
• Managing suppliers (BPO and system vendor) SLAs 
• Supporting CRA process and results queries 
• Managing customer billing disputes for Spain 
• Supporting customer billing disputes for the rest of the world 
• Providing evidences for internal controls (ICFRs/SCIIFs) 
• Liaising with IT support regarding CRA system defects and developments (as and when required) 
• Maintaining documentation of processes and functional specifications 
• Working with IATA for settlement system changes and enhancements 
• Leading service delivery in CRA area for IB 
• Regular reporting on service delivery and handling escalations  
• Being responsible for performance and development of the team from setting objectives through mid-year and annual review 
• Motivating, developing and coaching team members to achieve best results 
• Operational responsibility for the performance of third-party BPO service provider 

To achieve in this role, you are likely to… 

• Have a degree in the business discipline required - accounting, finance  
• Have proven knowledge of the airline/cargo industry and its solutions 
• Have excellent analytical and decision-making skills 
• Be focused on excellence and results 
• Be able to handle multiple tasks and meet tight deadlines 
• Have CASS/CNS knowledge and SAP Experience  
• Have strong leadership and cooperation skills  
• Be fluent in English (fluency in Spanish would be an asset)  
• Have min of 3 years’ experience as a Team Leader in an international environment 
• Be experienced in Revenue Accounting process/cargo billing in the airline industry would be an asset 
• Have experience of operating across multiple countries and cultures is desirable 
• Have experience of, and contribution to, applicable industry best practice, leading and shaping further development 
• Be experienced in internal controls and audit  
• Have transition experience including writing and updating procedures, process maps 
• Have proven ability to work with different levels of management and stakeholders 

What we offer 

Cargo Revenue Accounting Team Leader is the chance to be the change leader in a very dynamic industry for a company with over 60 thousand employees.

We have a multicultural environment with an amazing office where you can do your best work

Of course, we take care of our employees by providing them with work life balance, health insurance, pension and performance bonuses. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.