General Information

Area: Other

Location: United Kingdom

City: London

Contract Type: Permanent

Work Schedule: Full-time

Date published: 03-Jan-2020

Ref #: 184

Description and Requirements

Internal Communication Lead

Location: London, Waterside Office 

Why IAG Tech?

Our vision of Technology Excellence - to be industry leaders in the use of technology – means there has never been a more exciting time to be part of IAG Tech.

By joining IAG Tech, you will play an important role in providing IT services to our many operating companies, enabling them to work in the most efficient and effective manner. You will be empowered to challenge the norm though the creative use of technology, helping to transform the customer journey.

IAG Global Business Services (GBS) is part of International Airlines Group, one of the world’s largest airline groups, with 573 aircraft flying to 268 destinations and carrying around 113 million passengers each year.

IAG GBS provides a plug and play platform of scalable, best in class procurement, finance and IT business services to IAG’s operating companies, which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling. 

The company is headquartered in Krakow, and has operations in London, Madrid, Dublin and Chennai.


In addition, you will make an impact in this role by… 

  • Creating, writing, editing, proof-reading and delivering effective content regarding presentations, policies, documents, strategic narratives, newsletters, intranet and web content, blogs, vlogs and videos, ensuring consistency around brand usage and tone

  • Developing subject matter knowledge of group procurement area, particularly the key business priorities, challenges and opportunities

  • Updating and supporting a calendar of corporate communications activity and manage day to day alongside local communication plans

  • Acting as a communication specialist within the Communications Team, and the wider People and Communications Team, providing expert advice and guidance around best practise communication methods

  • Conducting regular evaluation and testing the effectiveness of messages and channels through different means, including workshops and questionnaires, and suggest changes where necessary and appropriate

  • Handling various administration tasks, including maintenance of distribution lists for different recipient groups

  • Supporting any communication events including developing all visual media, organising guest speakers and coordinating event logistics

To achieve in this role, you are likely to…  

  • Have excellent English language skills and exceptional writing and proof-reading skills with an excellent eye for detail and be able to customise various content for different audiences, ensuring the right style and tone of voice

  • Show strong organisational skills and excellent ability to prioritise

  • Have strong analytical and observation skills

  • Own the business partnering relationship, challenging where appropriate and necessary, but prepared to accept a different outcome

  • Be experienced with SharePoint, PowerPoint and all Microsoft Office applications

  • Operate effectively in an environment with tight deadlines, finite resource and a great deal of ambiguity

  • Be self-motivated with a ‘can-do’ attitude

  • Tenacious, delivers a high level of performance and does not become resigned to the inevitability of delays

  • Have a degree level qualification or equivalent, preferably in a communications-related subject.

  • Be familiar with working in an environment of change involving people, process, policy and technology

  • Be willing and able to travel to participate in meetings, workshops, and other related activities

What we offer is the chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. 

IAG GBS offers the opportunity to work in a multicultural environment with great offices in many locations.

We aim to provide all our people with a work life balance, and you will enjoy many benefits offered by a global organisation, including health insurance, pension and performance bonuses. 

An employment contract with IAG GBS

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.