General Information

Area: HR

Location: Poland

City: Krakow

Contract Type: Permanent

Work Schedule: Full-time

Date published: 18-Jun-2020

Ref #: 376

Description and Requirements


Purpose of the role

  • As a People Generalist you will be responsible for supporting the HR department in ensuring smooth and efficient business operations in Poland, UK, Ireland and Spain. People Generalist will have administrative and strategic responsibilities such as advising employees from HR administration and payroll perspective, creation of employment documentation, personal data input and audit, monitoring of compliance with internal working regulation and local labour law. 



Scope of the role


Job Grade



Department /Location

People Team / Krakow






Number of direct reports



Employment Status







Budget responsibility



Reporting to

People & Talent Development Operations Manager






  • Prepare and gather employment documentation for new joiners and internal movers and ensure the legal requirements

  • Handle administrative activities for any sort of changes including entering data into HR information systems


  • Administrate and audit the employees’ database, benefits, compensation and performance management



  • Provide an effective and dedicated HR advisory service to employees in relation to salary, absence, working time, internal regulations, local policies

  • Be the primary back-up for payroll processing, including weekly/monthly updates to employee files, bonus/incentive pay, tracking vacation/sick pay, benefits validations and changes


  • Execute activities of performance management logistic and reporting

  • Cooperate with external suppliers and coordinate the payments process

  • Draft and execute HR initiatives and procedures related communication

  • Prepare required reports and organization charts

  • Suggest new procedures and policies to improve efficiency of People Team and to improve employee experience

  • Proactively ensure legal compliance of HR regulations and applicable employment laws and create/update policies and procedures as required and keep an updated Intranet

  • Participate and coordinate the projects that have for its purpose the implementation of the above improvements



Key Relationships/Interfaces



  • Payroll, benefits suppliers

  • Relocation services provider

  • Consulting partners

  • Local financial Institutions

  • National Labour Inspectorate







  • People & Comms Team from all IAG GBS locations

  • IAG GBS Employees

  • Finance Team

  • Counterparts from other OpCos




Required Skills, Qualifications & Experience



·      Master’s Degree; faculty within human resources, business administration, organizational development, communications or a related field is an asset


·      HR generalist skills

·      Advanced organizational skills with the ability to handle multiple assignments and manage time effectively

·      Advanced knowledge of MS Office, especially Excel and Word

·      Dealing with ambiguity and changing priorities

·      Be a self-starter with the ability to learn quickly

·      Data analysis

·      Detail-oriented and resourceful mindset

·      Written and verbal excellent communication skills, interpersonal skills, ethics and cultural awareness


·      Working at a multi-function organisation

·      Proven experience working in HR department

·      Working in an environment of change involving people, process and policy

·      Participation in projects’ implementation is an asset

·      Knowledge of Polish labour law and regulations

·      Working with HRMS tools is a must