General Information

Area: IT

Location: Spain

City: Madrid

Contract Type: Permanent

Work Schedule: Full-time

Date published: 31-Jan-2020

Ref #: 278

Description and Requirements

Our vision of Technology Excellence - to be industry leaders in the use of technology – means there has never been a more exciting time to be part of IAG Tech.

By joining IAG Tech, you will play an important role in providing IT services to our many operating companies, enabling them to work in the most efficient and effective manner. You will be empowered to challenge the norm, helping to transform the customer journey.

IAG Global Business Services (GBS) is part of International Airlines Group, one of the world’s largest airline groups, with 573 aircraft flying to 268 destinations and carrying around 113 million passengers each year.

IAG GBS provides a plug and play platform of scalable, best in class procurement, finance and IT business services to IAG’s operating companies, which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling.

The company is headquartered in Krakow, and has operations in London, Madrid, Dublin and Chennai.


In addition, you will make an impact in this role by…

·         Taking full responsibility for the delivery of all project(s) in the portfolio including design, change, quality and risk management to agreed timescales, cost and quality.

·         Delivering agile projects that provide exceptional business value to business users and Iberia customers.

·         Deploying in-depth knowledge of IT systems and technologies to gain agreement from key stakeholders, IT Service and Infrastructure and enterprise and domain architects.

·         Establishing a trusted relationship with senior stakeholders, ensuring strategies are aligned and priorities are understood.

·         Working collaboratively with the business, IT Architecture and IT Service and Infrastructure to facilitate the introduction of new project ideas, ensuring projects are approved and initiated in line with IT processes and throughout the project delivery lifecycle to implementation.

·         Manages the strategic relationship with suppliers for project(s) across their portfolio, ensuring the early identification of issues, instigating improvement plans where required and holding the suppliers to account to agreed delivery plans.

·         Negotiating service levels and specifications with senior customers and suppliers, communicating the IAG Tech project delivery vision (aims, aspirations and plans), driving the understanding and engagement of all stakeholders.

·         Ensuring projects adhere to the agreed design direction, including conformance to the architecture design process and standards, with appropriate escalation of any design issues by maintaining a knowledge of design principles and an understanding of their projects design.

·         Resourcing the project to deliver to required service and quality levels, minimizing single points of failure. Ensuring the set-up of appropriate contracts for supply of IT projects and services, ensuring contract negotiations meet IT technical, service and financial needs.

To achieve in this role, you are likely to… 

·         Have a bachelor’s degree in computer science, Software Engineering, MIS or equivalent, or equivalent years of professional experience in a relevant field

·        Be a certified Admin or Developer with either Sales Cloud, Service Cloud or Marketing Cloud Consultant certifications

·        Show solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.

·        Have a proven track record of successfully implementing Salesforce or web development projects using Agile methodologies including 4+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams.

·        Be able to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value.


What we offer is the chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.

IAG GBS offers the opportunity to work in a multicultural environment with great offices in many locations.

We aim to provide all our people with a work life balance, and you will enjoy many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

An employment contract with IAG GBS

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.