General Information

Area: Finance Operations

Location: Poland

City: Krakow

Contract Type: Permanent

Work Schedule: Full-time

Date published: 19-Dec-2019

Ref #: 204

Description and Requirements


RTR Process Lead

Location: Cracow


Why IAG GBS?

  • We are a part of International Airlines Group, one of the world’s leading airline groups flying to over 270 destinations and carrying more than 100 million passengers each year
  • We provide a plug and play platform of scalable, best in class procurement, finance and IT business services to Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling
  • We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive

Purpose of the role

Group-wide steering, development, harmonisation and optimisation of the dedicated area within RtR. Developing common process definition, measurements, methodology and tools to drive end-to-end process improvements across IAG. Responsibility for the performance of the function in the designated area including the performance review with the operating companies.

Driving projects to streamline and improve RtR processes.

Managing financial risk and adhering to internal and external compliance obligations is a key part of this role; providing information to internal and external auditors as required


In addition, you will make an impact in this role by…


Process management and governance:

·      Managing the RtR processes within area of responsibility

·      Managing the GBS teams and proper execution through the SLA and KPIs

·      Monitoring process documentation, compliance and controls, ensure communication and education protocols are in place

·      Proposing initiatives to address non-compliance and raise standards

·      Ensuring all audit action points are actioned on time

·      Governing RtR applications user access

·      Ensuring business resilience plans are up to date and communicated

·      Managing the resolution of complex process queries from stakeholders, both external and internal

·      Active participation in governance meetings

·      Undertaking user training for processes and systems as required

End to End process improvement across the Group

·      Conducting root cause analysis to identify ways in which group processes can be harmonised and improved through centralisation to increase process efficiency, while accommodating operating company requirements

·      Developing proposals for the design and build of new group finance processes and procedures, systems and reporting, providing leadership and strict guidance to meet business needs and requirements

·      Identifying opportunities for quick wins and continuous improvement across group processes

·      Driving changes ensuring convergence, performance improvement and process consistency, with the support of the Finance Transformation programme team   


To achieve in this role, you are likely to… 


·     Posses BS/MS degree in Finance, Economics or related field

·      Posses professional finance qualifications and degree in Finance and Accounting or related field

·      Have knowledge and experience in a finance, accounting environment and global business compliance and regulatory context

·          Have good understanding of the end to end RtR process and policies and good level of practical finance experience in financial accounting and internal controls

·           Have sponsorship and stakeholder management skills across a diverse geographic region and at multiple levels, with the gravitas to engage with and influence stakeholders

·           Have strong interpersonal and communication skills with the ability to align diverse views and gain consensus, providing clarity and direction on what is to be achieved

·           Have exceptional problem solving, issue resolution, people management and communication skills

·           Be able to operate effectively in a fast moving, global environment with tight deadlines and finite resources

·           Have good IT skills and experience in SAP is an asset

·      Speak very good English (Spanish would be an asset)

·      Posses experience as a corporate shared services process leader, or as a process leader in a business; Proven track record for implementation of financial process transition and transformation programmes. Posses experience managing large scale projects in a fast-paced, complex global organisation

What we offer 


RtR Process Lead role is the chance to be the change leader in a very dynamic industry for a company with over 60 thousand employees.

We have a multicultural environment with an amazing office where you can do your best work

Of course, we take care of our employees by providing them with work life balance, health insurance, pension and performance bonuses. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.