General Information

Area: IT

Location: United Kingdom

City: London, Newcastle

Contract Type: Permanent

Work Schedule: Full-time

Date published: 01-Oct-2019

Ref #: 57

Description and Requirements

Location: United Kingdom Newcastle OR  London Waterside office

Why IAG Tech?

Our vision of Technology Excellence - to be industry leaders in the use of technology – means there has never been a more exciting time to be part of IAG Tech.

By joining IAG Tech, you will play an important role in providing IT services to our many operating companies, enabling them to work in the most efficient and effective manner. You will be empowered to challenge the norm, helping to transform the customer journey.

IAG Global Business Services (GBS) is part of International Airlines Group, one of the world’s largest airline groups, with 573 aircraft flying to 268 destinations and carrying around 113 million passengers each year.

IAG GBS provides a plug and play platform of scalable, best in class procurement, finance and IT business services to IAG’s operating companies, which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling.

The company is headquartered in Krakow, and has operations in London, Madrid, Dublin and Chennai.


In addition, you will make an impact in this role by…

·        Managing partnering suppliers and 3rd party relationships and ensuring they meet the delivery of strategic, technology and Service Levels requirements.

·        Leading the collaboration across IT Group Areas, business and line partner stakeholders.

·     Acting as an escalation point during service interruption incidents, ensuring their resolution, whilst minimizing the probability of re occurrence by developing remedial solutions for all Technology Service issues. 

·        Identifying and executing opportunities for continual improvement,using thorough understanding of the relevant business area, while ensuring adherence to Group IT processes;

To achieve in this role, you are likely to… 

·         Be experienced in independently and successfully managing IT Service in a complex environment;

·         Have proven track record of successful senior stakeholder management, with a proven ability of influencing and persuading across the organization while partnering with the business operating across multiple countries and cultures;

·         Have deep understanding of Service Management, with proven ability to develop, manage and improve complex IT services;

·         Demonstrate flexibility and robustness to be able to operate in a highly dynamic and high energy environment

What we offer is the chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.

IAG GBS offers the opportunity to work in a multicultural environment with great offices in many locations.

We aim to provide all our people with a work life balance, and you will enjoy many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

An employment contract with IAG GBS

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.